With the concept of “On demand” interviewing, the household may contact the agency after receiving the confirmation message screen or text at end of application after completing the application process on OKDHSLIVE. An OnDemand interview notice is automatically sent when an application is submitted through OKDHSLive notifying the household to contact the agency within 10 days. When a SNAP interview notice has been sent, and the client household has failed to complete an interview by the due date, then application will automatically be placed in FDeny 59 status. This will also trigger a Notice of Missing Interview (NOMI).

In instances of system or case worker errors when an OnDemand notice was not sent, the NOMI will inform the applicant of the need to interview. The NOMI is automated to place the SNAP application in FDeny 59 status on the 11^th day which allows the applicant sufficient time to contact OKDHS and complete the interview prior to denial action.

Additionally, there may be instances in which an application is past the 30-day processing window and is considered delinquent.

Action Required: In such cases, where the application has exceeded the 30-day limit without any interview, the case worker must proceed to deny the application if the above notice of interview requirements have been fulfilled. However, it’s important to note that the FDeny transaction in our system won’t accept a ‘59’ code for applications beyond the 30-day mark.

Solution for Beyond 30-Day Applications

For applications that exceeed the 30-day deadline without an interview:

• The worker must deny the application in the system using reason code ’59’ and outcome the activity in Current as ‘Denied/Closed’.
• Upon this action, the system will automatically issue a denial notice to the client.
• In this specific scenario, a NOMI will not be dispatched, since the application is already beyond the 30-day timeframe.