The Feedback Model

Utilizing the Feedback Model invites clarity rather than conflict.

Empathy – An Acquired Skill

Empathy involves accurately tuning into and responding to the feelings of another person. It involves responding to the feelings in a way that allows the other to know he has been heard. Empathy involves “hearing the whole person” (i.e., who he is, how he feels about himself and his world), not merely his words. Empathy […]