The Feedback Model

Utilizing the Feedback Model invites clarity rather than conflict.

Developing Empathy for Building Relationships and Helping Others

Empathy is a Powerful Resource for Building Relationships and Helping Others Many people hear of a friend’s trouble and wish to “fix the problem”. We are uncomfortable with their pain and struggle because it reminds us of our own. We find it difficult to “just” listen, understand and acknowledge the difficult feelings, but often that […]

Empathy Overview

Empathy can have a profound effect on the way you build relationships

Integrity – Behaviors

Do what I say I am going to do No false promises. Make sure you have the ability & resources to do what you say you are going to do. Example: Returning a phone call at the time when you tell the client you are going to return the call. Saying what I mean and […]

The Importance of Congruent Communication

A communication pattern in which the person sends the same message on both verbal and nonverbal levels.