In the event the SSS receives communication from an ADvantage or SPPC Applicant/Member or Provider reporting an issue with services or benefits the following mailboxes may be used to report the issue as appropriate:
Active ADvantage Member with service issues – Contact ADvantage Case Manager – Refer to article Harmony: Locating Assigned ADvantage Case Manager or MSUCareLine@okdhs.org.
Active State Plan Personal Care (SPPC) Member with service issues, requesting to change agencies, etc. – ASD.SPPCQuestions@okdhs.org.
New Applicant with question, concern, or complaint – MSUApplicationIssue@okdhs.org.
Provider reporting Claims or Authorization Issues – SUPP-ASD-Helpdesk@okdhs.org.
SSS requesting Harmony Access or Reactivation – SUPP-ASD-Helpdesk@okdhs.org.
Closure request where the HCMN III assigned to a specific case is unknown, or any other general or Member specific Harmony related questions – SUPP-ASD-Helpdesk@okdhs.org.
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