Topic: Helpdesk
Article to house the link to the help desk directory.
Procedures for Case Number Changes
Information to assist in locating the correct mailbox to report benefit or service issues.
Tips related to Harmony
It is the supervisor’s responsibility to keep Remedy’s employee database current. Search Employee Records After logging into Remedy, choose the EMPLOYEES option from the menu. A new window will open in SEARCH MODE. You can search by any field or group of fields, but if you are looking for a particular individual, searching by USER […]
Many times, the problems that the worker experiences during processing are often issues that are within the power of the worker to fix. With that in mind, there is an established protocol to follow before you contact the Remedy (AFS HelpDesk) for assistance. Try to Input “As best as you can” the first time Attempt […]