UpdatedHarmony Procedures – Case Number Changes for ADvantage or SPPC Cases

Procedures for Case Number Changes

Harmony – Reporting of Benefit or Service Issues

Information to assist in locating the correct mailbox to report benefit or service issues.

How to Search/Add New / & Modify Employee Records in Remedy (AFS HelpDesk)

It is the supervisor’s responsibility to keep Remedy’s employee database current. Search Employee Records After logging into Remedy, choose the EMPLOYEES option from the menu. A new window will open in SEARCH MODE. You can search by any field or group of fields, but if you are looking for a particular individual, searching by USER […]

Remedy (AFS HelpDesk) Protocol

Many times, the problems that the worker experiences during processing are often issues that are within the power of the worker to fix. With that in mind, there is an established protocol to follow before you contact the Remedy (AFS HelpDesk) for assistance. Try to Input “As best as you can” the first time Attempt […]