NewDeath of Payee

How to close childcare services for death of payee.

Job Search – Change of Providers

How to complete a change of provider on a closed Job Search approval.

OK ECC Parent Mobile APP FAQs

Frequently Asked Questions Regarding the ECC Connect App

How to Re-set Child Care Authorization

Instructions for Backing off of a Child Care Authorization

How to Deny LTC Medical and Section K LTC Authorizations

Instructions regarding proper denials for LTC

3 Month Job Search Coding Examples

3 month job search coding – approval, closure, change of provider, new cert after closure

UpdatedHarmony Procedures – Case Number Changes for ADvantage or SPPC Cases

Procedures for Case Number Changes

Harmony – Reporting of Benefit or Service Issues

Information to assist in locating the correct mailbox to report benefit or service issues.

Harmony Procedures – Common Issues

Common Issues that cause an Authorization Conflict with Harmony