Authorization

OK ECC Parent Mobile APP FAQs

Last Updated March 2, 2023

Frequently Asked Questions Regarding the ECC Connect App

Subject: Child Care Subsidy, Programs Topics: app support, Authorization, Child Care Facility, child check-in, Conduent, daycare, ECC Connect App, mobile app, mobile check in

How to Re-set Child Care Authorization

Last Updated September 13, 2022

Instructions for Backing off of a Child Care Authorization

Subject: Child Care Subsidy Topics: Authorization, backing off authorization, child care authorization, child care edits, Edits, new child care case, re-set authorization, reset

How to Deny LTC Medical and Section K LTC Authorizations

Last Updated September 13, 2022

Instructions regarding proper denials for LTC

Subject: Long Term Care (LTC) Topics: ADvantage Denial, Authorization, denial reason, EKL, FACS, LTC, LTC denial, Medical, Personal Care, Reason Code, SPPC

Updated3 Month Job Search Coding Examples

Last Updated February 27, 2023

3 month job search coding – approval, closure, change of provider, new cert after closure

Subject: Child Care Subsidy Topics: 3 month, 3 month job search, approval, Authorization, change of provider, child care subsidy, Closure, Incorrect Begin Date, Job search, New Employment, new job

Harmony Procedures – Case Number Changes for ADvantage or SPPC Cases

Last Updated August 18, 2021

Procedures for Case Number Changes

Subject: Applications & Tools, Harmony Topics: ADvantage Waiver, Authorization, Case Number Changes, F199, F200, Harmony, Helpdesk, LTC, SPPC

Harmony – Reporting of Benefit or Service Issues

Last Updated February 23, 2023

Information to assist in locating the correct mailbox to report benefit or service issues.

Subject: Applications & Tools, Harmony Topics: Advantage, agency change, Authorization, benefit issues, Claim issue, Harmony, Helpdesk, mailbox, Personal Care, Questions, service issues, SPPC

Harmony Procedures – Tips

Last Updated August 12, 2021

Tips related to Harmony

Subject: Applications & Tools, Harmony Topics: Advantage, Authorization, Closures, Financially Eligible, Harmony, Harmony Log-In, Harmony Tips, Helpdesk, SPPC

Harmony Procedures – Common Issues

Last Updated August 12, 2021

Common Issues that cause an Authorization Conflict with Harmony

Subject: Applications & Tools, Harmony Topics: Authorization, authorization conflict, Closure, Common Issues, Denial, Harmony, Remedy

Harmony Procedures – Closures/Denials

Last Updated August 11, 2021

ELDERS Procedures concerning Closures and Denials

Subject: Applications & Tools, Harmony Topics: Authorization, client request, Closures, Death, Denials, Fair Hearing, Financial Eligibility, Harmony, LTC, Medical, not eligible

UpdatedHow to Read 105 Screens

Last Updated February 1, 2023

Instructions regarding 105 Screens and LIHEAP / ECAP Information

Subject: IMS, LIHEAP / ECAP Topics: 105 Screen, 105cq, 105eq, 105hq, action, Application, Authorization, closed, Denied, ECAP, IMS, IMS screen, LIHEAP, reason, supplier, utility provider

Quest Information ONline

Topic: Authorization