Authorization

UpdatedCase Screen References

Last Updated January 9, 2026

The Case Screen References Document contains IMS case screens and provides explanations for some of the blocks.

Subject: Applications & Tools, IMS Topics: Authorization, Case Screens, Child Care, EB Screen, EC Screen, ED Screen, EE screen, EKL, financial information, IMS, Medical, SNAP

Unfinished Issuance – Certification with Co-payment in 2nd Month

Last Updated January 22, 2025

FACS Coding Procedures when Certifying Child Care and Adding Copayment for 2nd Month.

Subject: Child Care Subsidy Topics: 2nd month, Authorization, child care subsidy, copay, Copayment, diverted income, Unfinished Issuance

Child Care Quick Guides

Last Updated December 2, 2025

Main article to Link to Child Care Quick Guides

Subject: Child Care Subsidy Topics: Actual Income, Anticipated Income, Authorization, backing off authorization, change action, Child Care, copay, copay effective date, Copayment, daycare, Job search, provider change, quick guide, refresh case, walking up child care

Death of Payee

Last Updated September 30, 2025

Child Care Subsidy Death of Payee Instructions

Subject: Child Care Subsidy, Programs Topics: 10 day notice, Authorization, Childcare, Closure, Death, payee, process

UpdatedChange of Providers / Adding Child to Benefit on a Closed Case

Last Updated November 10, 2025

How to complete a change of provider on a closed case.

Subject: Child Care Subsidy, Programs Topics: adding child, Authorization, change of providers, Child Care, child care subsidy, closed case, Incorrect Begin Date, Job search, provider change, refresh case

OK ECC Parent Mobile APP FAQs

Last Updated December 2, 2025

Frequently Asked Questions Regarding the ECC Connect App

Subject: Child Care Subsidy, Programs Topics: app support, Authorization, Child Care Facility, child check-in, Conduent, daycare, ECC Connect App, mobile app, mobile check in

How to Re-set Child Care Authorization

Last Updated September 13, 2022

Instructions for Backing off of a Child Care Authorization

Subject: Child Care Subsidy Topics: Authorization, backing off authorization, child care authorization, child care edits, Edits, new child care case, re-set authorization, reset

How to Deny LTC Medical and Section K LTC Authorizations

Last Updated September 13, 2022

Instructions regarding proper denials for LTC

Subject: Long Term Care (LTC) Topics: ADvantage Denial, Authorization, denial reason, EKL, FACS, LTC, LTC denial, Medical, Personal Care, Reason Code, SPPC

Harmony Procedures – Case Number Changes for ADvantage or SPPC Cases

Last Updated October 24, 2024

Procedures for Case Number Changes

Subject: Applications & Tools, Harmony Topics: ADvantage Waiver, Authorization, Case Number Changes, F199, F200, Harmony, Helpdesk, LTC, SPPC

Harmony – Reporting of Benefit or Service Issues

Last Updated February 23, 2023

Information to assist in locating the correct mailbox to report benefit or service issues.

Subject: Applications & Tools, Harmony Topics: Advantage, agency change, Authorization, benefit issues, Claim issue, Harmony, Helpdesk, mailbox, Personal Care, Questions, service issues, SPPC

Quest Information ONline

Topic: Authorization