NewUnfinished Issuance – Certification with Co-payment in 2nd Month

FACS Coding Procedures when Certifying Child Care and Adding Copayment for 2nd Month.

UpdatedChild Care Quick Guides

Main article to Link to Child Care Quick Guides

Death of Payee

How to close childcare services for death of payee.

UpdatedJob Search – Change of Providers / Adding Child to Benefit

How to complete a change of provider on a closed Job Search approval.

UpdatedOK ECC Parent Mobile APP FAQs

Frequently Asked Questions Regarding the ECC Connect App

How to Re-set Child Care Authorization

Instructions for Backing off of a Child Care Authorization

How to Deny LTC Medical and Section K LTC Authorizations

Instructions regarding proper denials for LTC

Harmony Procedures – Case Number Changes for ADvantage or SPPC Cases

Procedures for Case Number Changes

Harmony – Reporting of Benefit or Service Issues

Information to assist in locating the correct mailbox to report benefit or service issues.