One of the questions that arise regarding Energy Assistance applications is whether the household has to provide an actual copy of a utility bill?
All the Energy Assistance programs (Heating, Cooling and ECAP) require the following information to be included on the application: 340:20-1-12(5)
- an account number (for the address where the household resides),
- an account name,
- a utility provider name.
An example of the utility account information questions on the application is shown below.
If you are assisting a client with an online proxy, double check the client’s account number. This will include if there are any dashes, periods, or spaces in the account number. Incorrect account numbers can cause considerable delays, in eligible clients receiving assistance.
The Energy Assistance program does not have the ability to store or update client’s utility account information. Updating the utility account information has to be completed on an application during the General Open Enrollment period.
An actual copy of the utility bill is NOT required if the information above is provided on the application.
Utility Crisis
The Energy Crisis Assistance Program requires the household to have an energy crisis which the agent will verify with the utility provider. 340:20-1-12(5)
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