• 340:20-1-10. Program Factors
• 340:20-1-14. Actions, method of payment, and notifications
• 340:20-1-12. Applications

The following are instructions and key things to keep in mind when reading 105 screens regarding the Energy Assistance program.

To view the completed actions, use the 105 screens in IMS (Mainframe).

• Winter Heating – 105HQ_Case Number
• Energy Crisis Assistance Program (ECAP) – 105EQ_Case Number
• Summer Cooling – 105CQ_Case Number

The highlighted blocks show the case number and case name.

The highlighted blocks show the type of fuel (electricity) and the supplier (utility provider) name and address:

Note: This address can be different than what is on the utility bill, as it is the address the utility provider used to register with the state treasury office for payment processing.

The highlighted blocks show the number of persons and the income. This can be different than what is one the case due to Household Policy: 340:20-1-10(c)

The highlighted blocks show the name on the utility account and the utility account number.

The highlighted blocks show a status of Closed with an Action 1 and a Reason 05, which means the authorization has been paid.

The highlighted blocks show the teleprocessing date of 111720 and a complete date of 122320 (information sent to the treasury office).

The highlighted blocks show the paid amount of $200.00 and the paid date of 123020.

The highlighted blocks show Closed with an Action 6 and Reason 10 this means the payment was authorized however the utility provider rejected the payment because the account was not active, valid, or did not match the correct address, name.

The notice (on the NL and NI screens) will read the reason the case was closed due to “supplier cannot identify”.

If the authorization was a pre-authorization and the client did not call within 10 days of the notice, the authorization cannot be corrected. The client will have to apply during open enrollment. Policy: 340:20-1-14(1).

If it is within 10 calendar days of the preauthorization notice, refer to article LIHEAP Pre-Authorization Correction.

To report a preauthorization error AFS field staff transfer the client to the energy assistance queue or let them know to call 405-522-5050, and select the Energy Assistance options to request a preauthorization correction.

EA staff submit a preauthorization correction that have been reported using the Pre-Auth Corrections App.

EA program staff will process the timely requests for a preauthorization correction.

All corrections must submitted timely, as funded is limited and once funds are depleted and the program has ended, we are unable to correct and reissue the payment.

All corrections must be submitted timely, as funding is limited and once funds are depleted and the program has ended we are unable to correct and reissue the payment.

The highlighted blocks show Denied with Action 2 Reason 03 this is a computer system automatic denial on a Energy Assistance application for “failure to complete application” if the utility account information is left blank. No case note will be entered. The client will need to reapply during open enrollment, enter the account information, and provide necessary verification in order to be reconsidered. Policy: 340:20-1-14(4)(B)

See OKDHSLive example blocks shown here

The highlighted blocks show Denied with Action 2 Reason 11 this is a computer system automatic denial on an ECAP application for “crisis could not be established” if the:

• Utility account information is left blank or
• “Cut Off Notice” questions is answered with a “NO” or
• “Amount of Cut Off” is left blank or is a 0

No case note will be entered. The client will need to reapply during open enrollment, enter the account information, correct cutoff information, and provide necessary verification in order to be reconsidered. Policy: 340:20-1-12(5)

See OKDHSLive example blocks below.