The following are instructions and key things to keep in mind when reading 105 screens regarding the LIHEAP/ECAP program.
To view the completed actions, use the 105 screens in IMS (Mainframe).
- Winter Heating – 105HQ_Case Number
- Energy Crisis Assistance Program (ECAP) – 105EQ_Case Number
- Summer Cooling – 105CQ_Case Number
The highlighted blocks show the case number and case name.
The highlighted blocks show the type of fuel (electricity) and the supplier (utility provider) name and address:
Note: This address can be different than what is on the utility bill, as it is the address the utility provider used to register with the state treasury office for payment processing.
The highlighted blocks show the number of persons and the income. This can be different than what is one the case due to the one chimney rule.
The highlighted blocks show the name on the utility account and the utility account number.
The highlighted blocks show a status of Closed with an Action 1 and a Reason 05, which means the authorization has been paid.
The highlighted blocks show the teleprocessing date of 111720 and a complete date of 122320 (information sent to the treasury office).
The highlighted blocks show the paid amount of $200.00 and the paid date of 123020.
The highlighted blocks show Closed with an Action 6 and Reason 10 this means the payment was authorized however the utility provider rejected the payment because the account was not active, valid, or did not match the correct address, name.
The notice (on the NL and NI screens) will read the reason the case was closed due to “supplier cannot identify”.
Preauthorized households closed on 6/10 will have to apply during the open enrollment and provide the correct information.
If the authorization was a pre-authorization and the client did not call within 10 days of the notice, the authorization cannot be corrected. The client will have to apply during open enrollment.
If it is within 10 calendar days of the preauthorization notice you email LIHEAP2@okdhs.org with the client name, case number, the correct account number, vendor name, and account name or image the utility bill to the 90L inbox, Do NOT do both.
All corrections must be submitted timely, as funding is limited and once funds are depleted and the program has ended we are unable to correct and reissue the payment.
The highlighted blocks show Denied with Action 2 Reason 03 this is a computer system automatic denial on a LIHEAP application for “failure to complete application” if the utility account information is left blank. No case note will be entered. The client will need to reapply during open enrollment, enter the account information, and provide necessary verification in order to be reconsidered.
See OKDHSLive example blocks shown here
The highlighted blocks show Denied with Action 2 Reason 11 this is a computer system automatic denial on an ECAP application for “crisis could not be established” if the:
- Utility account information is left blank or
- “Cut Off Notice” questions is answered with a “NO” or
- “Amount of Cut Off” is left blank or is a 0 or
- “Date of Cut Off” is outside the 72 hours.
No case note will be entered. The client will need to reapply during open enrollment, enter the account information, correct cutoff information, and provide necessary verification in order to be reconsidered.
See OKDHSLive example blocks below.
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