UpdatedIntroduction to Quest

Quest is an online tool available to any DHS employee.

Compassion – Rewarding Compassion

It’s important to recognize and reward it when you see people acting with compassion: Use compassion as selection criteria for giving recognition and rewards; Give recognition for compassion quickly – don’t wait until later; Reward in a way that is meaningful to that person. During the Gemba process, you will have many opportunities to display […]

Personal Development – Seeking Improvement

Seeking improvement for personal development requires that leaders model these 3 behaviors for their direct reports: honestly admit mistakes and learn from them rather than repeating them; accepts criticism constructively without defensiveness; takes initiative to identify and pursue resources needed to improve performance In order to successfully develop others, leaders must set a positive example […]