Topic: problem
When more information is requested by the Help Desk staff member, an email is generated to the worker who created the ticket explaining what is needed. In that email there is a hyperlink to the actual ticket. When you are ready to enter the needed information, click the link to open the ticket. ** It […]
The following are instructions for creating a Remedy Ticket. Log onto Remedy Refer to “How to Log onto Remedy” for additional instructions. Select “FSSD HelpDesk” from the menu list. Click “Create Ticket” User ID+ automatically populates Select Problem Area from the Drop Box Click Problem Tab to Return to Original Screen Select Problem from the […]
Use the following instructions to Log onto Remedy. From the “Our InfoNet Home” page; hover the cursor over the Service Divisions dropdown menu. Click on the Adult and Family Services option from the drop down menu. Scroll down to the Eligibility Determination / Determination and click on the Remedy/AFS Help Desk option. Select “ENTERPRISE HELPDESK […]