Topic: help desk
The following is an outline of instructions on obtaining access to Content Manager OnDemand (CMOD), which is a program to access Mainframe reports and statistics formerly performed by Document Direct. You will need to submit a remedy ticket to obtain access to CMOD. To begin this process; Login to Remedy via the instructions covered in […]
Process for Personal Care applications for individual that are category related by Online Enrollment.
Examples of standardized wording that is sent to Social Services Specialists and Supervisor when the medical decision has been made on an application in ELDERS.
Details on how to connect to the DHS Network using the Pulse Secure Client
When more information is requested by the Help Desk staff member, an email is generated to the worker who created the ticket explaining what is needed. In that email there is a hyperlink to the actual ticket. When you are ready to enter the needed information, click the link to open the ticket. ** It […]
The following are instructions for creating a Remedy Ticket. Log onto Remedy Refer to “How to Log onto Remedy” for additional instructions. Select “FSSD HelpDesk” from the menu list. Click “Create Ticket” User ID+ automatically populates Select Problem Area from the Drop Box Click Problem Tab to Return to Original Screen Select Problem from the […]
Use the following instructions to Log onto Remedy. From the “Our InfoNet Home” page; hover the cursor over the Service Divisions dropdown menu. Click on the Adult and Family Services option from the drop down menu. Scroll down to the Eligibility Determination / Determination and click on the Remedy/AFS Help Desk option. Select “ENTERPRISE HELPDESK […]