AFS Help Desk (Remedy): How to Log onto Remedy

Use the following instructions to Log onto Remedy.

  1. From the “Our InfoNet Home” page; hover the cursor over the Service Divisions dropdown menu.
  2. Click on the Adult and Family Services option from the drop down menu.
  3. Scroll down to the Eligibility Determination / Determination and click on the Remedy/AFS Help Desk option.
  4. Select “ENTERPRISE HELPDESK for AFS, OCCS, ASD, and OCSS users”
    Remedy Web options
  5. On the Log-In page for Remedy:
    • User Name: Enter your u number using a lower case u
    • Password: Enter your windows password. It automatically updates when you change your password.
    • Authentication: Leave field blank

Log-In Page

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