How to Log onto Remedy

Use the following instructions to Log onto Remedy.

From the “Our InfoNet Home” page; hover the cursor over the Service Divisions dropdown menu.
Click on the Adult and Family Services option from the drop down menu.
Scroll down to the Eligibility Determination / Determination and click on the Remedy/AFS Help Desk option.
Select “ENTERPRISE HELPDESK for AFS, OCCS, ASD, and OCSS users”
On the Log-In page for Remedy:
- User Name: Enter your u number using a lower case u
- Password: Enter your windows password. It automatically updates when you change your password.
- Authentication: Leave field blank

Log-In Page

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