UpdatedHarmony Procedures – Financial Eligibility

ELDERS Procedures regarding Financial Eligibility

How to Obtain Access to CMOD

The following is an outline of instructions on obtaining access to Content Manager OnDemand (CMOD), which is a program to access Mainframe reports and statistics formerly performed by Document Direct. You will need to submit a remedy ticket to obtain access to CMOD. To begin this process; Login to Remedy via the instructions covered in […]

Personal Care for Online Enrollment Individuals.

Process for Personal Care applications for individual that are category related by Online Enrollment.

Unfinished Issuance Examples & Coding

Examples and directions for unfinished issuance.

How to Certify Alien Emergency Medical

The steps to take in certifying someone for emergency medical.

Remedy (AFS HelpDesk) Protocol

Many times, the problems that the worker experiences during processing are often issues that are within the power of the worker to fix. With that in mind, there is an established protocol to follow before you contact the Remedy (AFS HelpDesk) for assistance. Try to Input “As best as you can” the first time Attempt […]

How to Respond to Remedy Tickets

When more information is requested by the Help Desk staff member, an email is generated to the worker who created the ticket explaining what is needed. In that email there is a hyperlink to the actual ticket. When you are ready to enter the needed information, click the link to open the ticket. ** It […]

How to Create a Remedy Ticket

The following are instructions for creating a Remedy Ticket. Log onto Remedy Refer to “How to Log onto Remedy” for additional instructions. Select “FSSD HelpDesk” from the menu list. Click “Create Ticket” User ID+ automatically populates Select Problem Area from the Drop Box Click Problem Tab to Return to Original Screen Select Problem from the […]

How to Log onto Remedy

Use the following instructions to Log onto Remedy. From the “Our InfoNet Home” page; hover the cursor over the Service Divisions dropdown menu. Click on the Adult and Family Services option from the drop down menu. Scroll down to the Eligibility Determination / Determination and click on the Remedy/AFS Help Desk option. Select “ENTERPRISE HELPDESK […]

Oops! I Made a Mistake

Systems and the SNAP unit have developed a procedure for correcting the benefit issuance amount and benefit reporting status of cases when an error is made at certification or renewal. If the SNAP benefits of a case have been certified as a benefit reporter but should not be a benefit reporter. Example: if the ABAWD […]