Topic: Remedy Ticket
Examples and directions for unfinished issuance Terminated Income
Examples and directions for unfinished issuance – screen shots in separate document
The unfinished issuance certification process allows different amounts of income to be used from month – to – month to determine the copayment. This process must be used so that an incorrect copayment does not lock in for the next 12 months. The following article details the process of a new application using unfinished issuance […]
Instructions regarding New Job Within 30 Days of the Job Search Period Closure Date.
ELDERS Procedures regarding Financial Eligibility
The following is an outline of instructions on obtaining access to Content Manager OnDemand (CMOD), which is a program to access Mainframe reports and statistics formerly performed by Document Direct. You will need to submit a remedy ticket to obtain access to CMOD. To begin this process; Login to Remedy via the instructions covered in […]
Examples and directions for unfinished issuance.
The steps to take in certifying someone for emergency medical.
Many times, the problems that the worker experiences during processing are often issues that are within the power of the worker to fix. With that in mind, there is an established protocol to follow before you contact the Remedy (AFS HelpDesk) for assistance. Try to Input “As best as you can” the first time Attempt […]
When more information is requested by the Help Desk staff member, an email is generated to the worker who created the ticket explaining what is needed. In that email there is a hyperlink to the actual ticket. When you are ready to enter the needed information, click the link to open the ticket. ** It […]