Unfinished Issuance – Terminated Income and Adding Copayment for Anticipated Income

Examples and directions for unfinished issuance Terminated Income

Unfinished Issuance – New Certification and Closure in 3rd Month

Examples and directions for unfinished issuance – screen shots in separate document

Unfinished Issuance – New Application with Copayment in 3rd Month

The unfinished issuance certification process allows different amounts of income to be used from month – to – month to determine the copayment. This process must be used so that an incorrect copayment does not lock in for the next 12 months. The following article details the process of a new application using unfinished issuance […]

3 Month Job Search – Extending Child Care Additional Examples

Instructions regarding New Job Within 30 Days of the Job Search Period Closure Date.

Harmony Procedures – Financial Eligibility

ELDERS Procedures regarding Financial Eligibility

How to Obtain Access to CMOD

The following is an outline of instructions on obtaining access to Content Manager OnDemand (CMOD), which is a program to access Mainframe reports and statistics formerly performed by Document Direct. You will need to submit a remedy ticket to obtain access to CMOD. To begin this process; Login to Remedy via the instructions covered in […]

UpdatedUnfinished Issuance Coding Examples & New Income at Renewal

Examples and directions for unfinished issuance.

How to Certify Alien Emergency Medical

The steps to take in certifying someone for emergency medical.

Remedy (AFS HelpDesk) Protocol

Many times, the problems that the worker experiences during processing are often issues that are within the power of the worker to fix. With that in mind, there is an established protocol to follow before you contact the Remedy (AFS HelpDesk) for assistance. Try to Input “As best as you can” the first time Attempt […]

How to Respond to Remedy Tickets

When more information is requested by the Help Desk staff member, an email is generated to the worker who created the ticket explaining what is needed. In that email there is a hyperlink to the actual ticket. When you are ready to enter the needed information, click the link to open the ticket. ** It […]