Topic: Remedy
Common Issues that cause an Authorization Conflict with Harmony
The following is an outline of instructions on obtaining access to Content Manager OnDemand (CMOD), which is a program to access Mainframe reports and statistics formerly performed by Document Direct. You will need to submit a remedy ticket to obtain access to CMOD. To begin this process; Login to Remedy via the instructions covered in […]
Instructions on submitting Remedy Ticket for Wrong Denial Code
How to resolve the edit errors on a case and complete processing of updates.
To detail how to submit Case Load Changes to state office to complete.
To detail what the AFS Help Desk (Remedy) is and how to properly utilize it.
It is the supervisor’s responsibility to keep Remedy’s employee database current. Search Employee Records After logging into Remedy, choose the EMPLOYEES option from the menu. A new window will open in SEARCH MODE. You can search by any field or group of fields, but if you are looking for a particular individual, searching by USER […]
Many times, the problems that the worker experiences during processing are often issues that are within the power of the worker to fix. With that in mind, there is an established protocol to follow before you contact the Remedy (AFS HelpDesk) for assistance. Try to Input “As best as you can” the first time Attempt […]
When more information is requested by the Help Desk staff member, an email is generated to the worker who created the ticket explaining what is needed. In that email there is a hyperlink to the actual ticket. When you are ready to enter the needed information, click the link to open the ticket. ** It […]
The following are instructions for creating a Remedy Ticket. Log onto Remedy Refer to “How to Log onto Remedy” for additional instructions. Select “FSSD HelpDesk” from the menu list. Click “Create Ticket” User ID+ automatically populates Select Problem Area from the Drop Box Click Problem Tab to Return to Original Screen Select Problem from the […]