Topic: Telephone Interview
Interview – an interview is required before initial certification for all programs except for the SoonerCare (Medicaid) online enrollment (OE) population. It may be conducted face-to-face or over the telephone depending on the program. During the interview the client and worker complete the application or renewal and any other required forms, discuss the client’s household […]
Interviews are conducted for the purpose of assessing the needs of the individual making application to determine if additional services are needed and to obtain or request the necessary income and resource documentation to determine financial eligibility for the services being requested. The interview for Long-Term Care services can be conducted in the county office, […]