First Contact Resolution

First Contact Resolution (FCR) is an idea implemented to improve the process with SNAP intake and applications.

Application Processing Time Limits

Time Processing Time Limits

Time Limits

Time limits – a case action must be completed within a certain time frame.  Policy regarding this term is located at: Child Care Subsidy:  340:40-3-1. Application process; 340:40-9-2. Case changes; 340:40-10-2. Client, worker, and provider electronic benefit transfer (EBT) responsibilities; and 340:40-13-5. Child care provider contracts. Public Assistance Procedures (all programs):  340:65-3-2.1. Counting days for […]

Delayed Application

Delayed application – a term used when an application is not approved or denied within the time limit allowed for the program.