Topic: client rights
List of Mandatory Posters
Sample script to use for Telephone Interviews
Time limits – a case action must be completed within a certain time frame. Policy regarding this term is located at: Child Care Subsidy: 340:40-3-1. Application process; 340:40-9-2. Case changes; 340:40-10-2. Client, worker, and provider electronic benefit transfer (EBT) responsibilities; and 340:40-13-5. Child care provider contracts. Public Assistance Procedures (all programs): 340:65-3-2.1. Counting days for […]
Disclosure or release of information – Federal and state laws restrict DHS from disclosing client information unless directly connected to program administration. A collateral source may require written authorization from a client before supplying information to DHS. Policy regarding this term is located at: Child Care Subsidy: 340:40-1-4. Complaints Public Assistance Procedures (all programs): 340:65-1-2. […]
Confidentiality – DHS maintains the confidentiality of all applications, information, and records concerning any applicant or recipient in accordance with the Oklahoma Social Security Act, the Federal Social Security Act, and Section 183 of Title 56 of the Oklahoma State Statutes.