Inquiry Tab

Provider Information:

Provider Inquiry Tab – Enter information for a provider search.

• Provider Search Results screen – Displays provider(s) that match the inquiry criteria. Click on PROFILE to display the PROVIDER PROFILE.
• Provider Profile screen – Displays information about a specific provider including star status.
• Authorization screen – Displays the children who are currently approved for this provider and the last time a swipe occurred.
• Attendance screen – Displays the children who are in attendance for the current day.
• Transaction screen – Allows a search for transactions of the selected provider that took place within a specified date range.  You can also search by specific case here.
• Update screen – Sequoyah building staff use only.
• Adjust screen – Sequoyah building staff use only.
• Broadcast Message screen – Allows a message to be sent (for providers) to the POS terminal. This should be limited to child care liaisons or county directors.
• POS List screen – Sequoyah building staff use only.

Authorization Inquiry Tab – Enter information for an authorization search.

• Authorization Search Results screen – Displays the authorizations that match inquiry criteria for the last 180 days. Click on PROFILE to display the AUTHORIZATION PROFILE.
• Authorization Profile screen – Displays the history (180 days) of the authorization. Click on BENEFIT to display information (including the rate and number of days) on the authorization.
• Authorization screen – Displays related authorizations for the case.
• Transaction screen – Allows a search for transactions of the selected authorization that took place within a specified date range (up to 90 days).  This screen shows the provider where swipes are occurring.
• Broadcast Message screen (in the benefit screen) – Allows a message to be sent (for the client) to the POS terminal when it registers a transaction to a particular authorization. Access is limited.

Case Information:

Case Inquiry Tab – Enter information for a case search.

• Case Search Results screen – Displays the case (including cardholders) that match inquiry criteria. Click on PROFILE (of any cardholder) to display the CASE PROFILE.
• Case Profile screen – Displays case information including the current co-payment and cardholder information. On this screen, you can click on a specific name under cardholder to go directly to the CARDHOLDER PROFILE where the other benefit flag is displayed. You can also click on a specific name under authorization to go directly to the AUTHORIZATION PROFILE where the rate and number of days are displayed under the benefit tabs.
• Transaction screen – Allows a search for transactions of the selected case that took place within a specified date range (within 90 days). This shows ALL swipes made by ALL cardholders for ALL children on the case. It does not show the providers where swipes are occurring. If the transaction does not show here, check the PROVIDER TRANSACTION screen.
• Broadcast Message screen – Allows a message to be sent (for the client) to the POS terminal when it registers a transaction in a particular case.

Cardholder Information:

Cardholder Inquiry Tab – Enter information for a cardholder search.

• Cardholder Search Results screen – Displays cardholder(s) that match the inquiry criteria. Click on PROFILE to display the CARDHOLDER PROFILE.
• Cardholder Profile screen – Displays cardholder information including the current co-payment, cardholder (other benefit flag) and authorization information for the selected child.
• Maintenance screen – EBT Specialist use only.
• Transaction screen – Allows a search for transactions of the selected cardholder that took place within a specified date range (within 90 days).

Manual Claims

Sequoyah Building Staff Only:
Manual Claim Inquiry Tab – Allows an inquiry into manual claim (ADM-12-S) history for a provider.

Reports

Sequoyah Building Staff Only:
Provider Payment Inquiry Tab – Allows an inquiry into payment history for a provider.

Report Inquiry Tab:

• Auth Aging screen – Allows a search for authorizations pending more than 90 days.

Report Settlement Tab

Report Batch File

Report ACH Error File