Step-by-step instructions on how to schedule/request a card using CARDR IMS screen

Child Care EBT Instruction Video

Article to house the link to English and Spanish versions of the EBT Child Care Video

SNAP Expungement

Timeframe of SNAP Expungement

Payee Changes

Instructions regarding scenarios where the payee needs to be changed.

UpdatedEBT Card Issuance Instructions

Procedures for Printing and Delivery of EBT Cards

BN Screen – Benefits Inquiry

Use the BN Transaction to view benefits issued from a designated case. To view this screen: Login to IMS Clear the screen Type BN (space) and the case number Press ‘Enter’ Issuance Type D DIRECT DEPOSIT EF EBT FOOD BENEFITS EW EBT CASH PAYMENT Category of Assistance Z PA EMERGENCY A AID TO THE AGED […]

EPPIC User Guide

Inquiry Tab Provider Information: Provider Inquiry Tab – Enter information for a provider search. Provider Search Results screen – Displays provider(s) that match the inquiry criteria. Click on PROFILE to display the PROVIDER PROFILE. Provider Profile screen – Displays information about a specific provider including star status. Authorization screen – Displays the children who are currently approved for […]

UpdatedPayment Adjustments/Manual Claims

Payment Adjustments Our goal is to keep manual claim processes to a minimum because they are very time intensive and delay appropriate payments to providers. If too many manual claims are completed each month, it defeats the purpose of an automated system. Manual claims should be kept to a minimum when applications are processed within 2 […]

EBT – CARDI Screen (Inquiry)

The CARDI screen in IMS is used to generate a query report of SNAP Remote Cards Printed. Type CARDI in IMS to access screen. FILTER SELECTION MODE You can limit search results by updating selection filter by the following parameters. In this case, we will filter using a particular date and a county office. ST […]

UpdatedEBT – Card Attendant Duties

Office EBT Printing (SNAP and Child Care) The only cards being printed in the county office after March 1, 2024 will be new SNAP clients who have never previously been issued a card for SNAP benefits and Child Care (new or replacement).  All Retail Staff will need CARDR permissions to print a card in the […]