The AFS Help Desk (aka Remedy) is a resource for staff when they are having have issues clearing edits in IMS or have other technical issues that prevent issuing of benefits to clients.
Reference the following articles for additional information on how to access and utilize the AFS Help Desk (Remedy):
- AFS Help Desk (Remedy): Remedy (AFS Help Desk) Protocol
- AFS Help Desk (Remedy): How to Log onto Remedy
- AFS Help Desk (Remedy): How to Create a Remedy Ticket
- AFS Help Desk (Remedy): How to Respond to Remedy Tickets
- AFS Help Desk (Remedy): How to Search / Add New / & Modify Employee Records in Remedy (AFS HelpDesk)
- AFS Help Desk (Remedy): How to Request a Case Load Change
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