Home Visit Guide

A Home Visit is an effective tool for social service specialists in determining eligibility, completing interviews, and assessing the needs of the family. Whether mandated by policy or requested by the household, a home visit allows workers to better serve and communicate with our most vulnerable of clients. Linked below is the Home Visit Guide […]

Safety – Contagious Health Condition

Standard Operating Procedures for Employees that have Contagious Health Conditions.

Task Management – Working Competently

Working Competently requires three areas of skill development: mastery of the fundamentals required for accomplishing the job; ability to learn and apply new information quickly; ability to set priorities and stick to them “Working competently” in the area of task management sets a high standard for managers as role models. This high standard requires managers […]

Communication – 5 Behaviors of Communication

“Communicates ideas clearly, concisely, directly, and willingly” has 5 behaviors: expresses thoughts clearly in writing; speaks articulately and effectively; explains an issue without overdoing It; communicates straightforwardly, especially in dealing with sensitive; distributes current job-related information to others “Communicates ideas…” can be thought of as having three parts: Understanding, Ability and Willingness. First, the supervisor […]