Topic: communication
We’ve all heard the statements, ‘silence can be deafening’ and ‘silence speaks louder than words.’ This is even more evident while on a phone call. Think about the times you’ve been placed on hold and how it made you feel. Did your level of agitation or frustration increase the longer you were on hold? Now […]
Can you show compassion to a caller?
We most likely speak to clients and/or co-workers on the phone every day we come to work. It’s hard enough to try and decipher what’s going on in someone’s personal life when face-to-face, let alone over the phone. Yet our first instinct is to get irritated if we feel the person on the other side […]
The following forms are related to the Health Insurance Portability & Accountability Act (HIPAA): 08HI001E (HIPAA-1) Privacy Notice 08HI001S (HIPAA-1-SV) Privacy Notice (Spanish) 08HI001I (HIPAA-1) Privacy Notice Instructions 13H1002E (HIPAA-2) Privacy Notice Acknowledgment 08HI002S (HIPAA-2-SV) Privacy Notice Acknowledgment (Spanish) 08HI003E (HIPAA-3) Authorization to Disclose Medical Records 08HI003E (HIPAA-3) Authorization to Disclose Medical Records Instructions 08HI003S […]
Empathy really involves the simultaneous blending of at least four processes: (1) tuning in to your feelings, (2) expressing your feelings, (3) tuning in to other’s feelings, and (4) responding to those feelings with understanding. Step 1: Tuning In To Your Own Feelings Every person experiences a continuous flow of feelings: about himself, about how […]
Empathy can have a profound effect on the way you build relationships
Connecting from a distance Over the past year, many of you experienced the struggle of being supervised remotely. You may find yourself trying to not bother your supervisor, trying to “save up” questions, and balance your need for feedback with autonomy. It is a very different kind of working relationship from a traditional one. The […]
A Home Visit is an effective tool for social service specialists in determining eligibility, completing interviews, and assessing the needs of the family. Whether mandated by policy or requested by the household, a home visit allows workers to better serve and communicate with our most vulnerable of clients. Linked below is the Home Visit Training […]
Your behavior is the greatest method of displaying professionalism. Actions speak louder than words. You should focus on the following professional behaviors: Speak honestly and with kindness. You should always think before speaking. Be polite, courteous, and respectful of others. Avoid gossip. This can strain relationships and is difficult to reverse. Maintain ethical behavior at […]