Vulnerability

340:20-1-10 340:20-1-13 Vulnerability means that the household is totally or partially responsible for the cost of home energy. The household must meet the vulnerability requirement in order to receive LIHEAP benefits. The household is still considered vulnerable when the utility provider temporarily disconnects the household’s service. Households that do not have any home energy expenses […]

Eligibility – Household Composition & Other Factors

AFS Handbook Information – Eligibility – Household Composition & Other Factors

Sympathy-vs-Empathy

Sympathy is feeling “for” someone, ie. “I feel so bad for you.” “That thing that happened to you is awful.” A sympathetic response to someone’s circumstances may include an “at least ______” statement within the listener’s attempt to put a silver lining on the bad situation, hoping that it will make the other person “feel […]

Empathy Overview

Empathy can have a profound effect on the way you build relationships

The Importance of Congruent Communication

A communication pattern in which the person sends the same message on both verbal and nonverbal levels.

Vulnerability

Vulnerability – a term used in LIHEAP. A household is vulnerable if it is responsible, either totally or partially, for the cost of home energy.