Customer Service – Attitude

Attitude Your attitude and mind-set are keys to being professional and can determine your behavior and even your presentation of material. To maintain a professional attitude, you should: Present a respectful demeanor when dealing with all individuals, whether client or coworker. Stay positive. Negativity can be contagious and affect an entire team. Commit to excellence […]

UpdatedIntegrity – Acronym

“I” stands for initiative. Take the initiative to do the right thing even when no one else will know. “N” stands for nurturing. Nurture others through the quality of your actions even when no one else will know. “T” stands for teamwork. Teamwork is service before self even when no one else will know. “E” […]

Relationships – Facilitating Team Success

Facilitating team success goes beyond individual relationships and involves: resolving conflicts fairly; creating an atmosphere of team cooperation vs. competition; building consensus on decisions when appropriate; leading your team to form goals that support the organizational mission; recruiting capable people to the team; using diversity of talent and experience to maximum team advantage Properly developed […]