Professionalism – Self Care

Empathy – Barriers & Solutions: Personal

Personal Barriers & Solutions related to empathy.

Customer Service – Attitude

Attitude Your attitude and mind-set are keys to being professional and can determine your behavior and even your presentation of material. To maintain a professional attitude, you should: Present a respectful demeanor when dealing with all individuals, whether client or coworker. Stay positive. Negativity can be contagious and affect an entire team. Commit to excellence […]

UpdatedWhat is Professionalism? Overview

Professionalism is defined as the skill, qualities, and good judgment that is expected from an individual who is trained to do a job well.

Why Customer Service is Important

Displaying quality customer service in every customer interaction will give customers the assurance that YOU CARE about the customer, their situation and the importance of the work you do. You are engaged in a career of service, where you can derive satisfaction from the many opportunities you have to help customers and their families. Possessing […]

Customer Service Overview

A professional and compassionate attitude toward your customer is vital to your customer’s success

Production Achieving Results

The second part of Production, Achieving Results, requires 3 abilities: ability to overcome obstacles, stay on course, and complete projects successfully; skill at setting outcomes that require high standards; and getting results that impact positively on the organization as a whole “Managers who lead their people successfully will overcome obstacles, stay on course, and complete […]

Development of Others – Motivates Successfully

Successfully motivating others requires development of one’s “soft skills,” including the following awareness and abilities: An awareness of the motivational needs of others and the ability to respond to these needs by (1.) providing meaningful recognition for high quality work that is timely and accurate; (2.) showing sincere appreciation for extra effort; (3.) the ability […]