(1)“I don’t have enough time.” New and experienced workers and supervisors can easily become overwhelmed with the amount of work coming at them on any given day. “How do I prioritize and juggle all the demands?” Resources: Time Management Checklist Refer to article: Collaborative Coaching: Collaborative Coaching Gemba Card (2)“I don’t know what’s expected of […]
Personal Barriers Some things that hinder compassion are the very things we often feel, such as . . . Fear: Fear of failure; Fear of rejection; Fear of being misunderstood; or Fear of not having all the answers. Fatigue: Work fatigue; Caretaker fatigue; or Personal fatigue (e.g., not enough sleep). Burnout: Too much work to […]
Attitude Your attitude and mind-set are keys to being professional and can determine your behavior and even your presentation of material. To maintain a professional attitude, you should: Present a respectful demeanor when dealing with all individuals, whether client or coworker. Stay positive. Negativity can be contagious and affect an entire team. Commit to excellence […]
Professionalism is defined as the skill, qualities, and good judgment that is expected from an individual who is trained to do a job well.
Displaying quality customer service in every customer interaction will give customers the assurance that YOU CARE about the customer, their situation and the importance of the work you do. You are engaged in a career of service, where you can derive satisfaction from the many opportunities you have to help customers and their families. Possessing […]
A professional and compassionate attitude toward your customer is vital to your customer’s success
The second part of Production, Achieving Results, requires 3 abilities: ability to overcome obstacles, stay on course, and complete projects successfully; skill at setting outcomes that require high standards; and getting results that impact positively on the organization as a whole “Managers who lead their people successfully will overcome obstacles, stay on course, and complete […]
Successfully motivating others requires development of one’s “soft skills,” including the following awareness and abilities: An awareness of the motivational needs of others and the ability to respond to these needs by (1.) providing meaningful recognition for high quality work that is timely and accurate; (2.) showing sincere appreciation for extra effort; (3.) the ability […]