Systems Related

The following are FAQS on Systems and National Voter Registration Act (NVRA): What happens when the client submits an address change at the same time he or she submits a benefit renewal or application? If the client uses OKDHSLive! to submit the address change and renewal, the Voter Registration Application will go to the new […]

Voter Registration Offer

FAQS related to the Offer of Voter Registration

Support Staff Responsibilities

The following are FAQs regarding the role of support staff with the National Voter Registration Act (NVRA). What are the Support Staff voter registration responsibilities as the first point of contact for DHS? When a client comes to the office regarding a qualifying event and does not want to see a worker, support staff is […]

Voter Registration – Forms

To explain the use of the NVRA forms.

Recording Responses in FACS

AFS staff must record the client’s responses to the voter preference question in FACS by selecting the appropriate answer(s) for the Voter Registration Dialogue box. The computer system will then keep track of qualifying events and client responses and automatically record a case note. OKDHSLive! includes a voter registration screen where the client must answer […]

FACS Coding

Upon opening FACS, the Voter Registration Request window will automatically open. Select the action taken for this case. After checking your selection, click Continue. If a qualifying event is chosen, a 2nd Voter Registration Request dialogue box will display. Provide the client with a Voter Registration Statement (during face to face contacts) and read the […]

Best Practices

Keep these ideas in mind when offering voter registration to customers