Topic: case record
Questionable information – is information provided by the client that is inconsistent with previous statements made by the client, other information in the case record, or other information received by DHS. This information must be resolved if it could affect the household’s eligibility to receive the benefit. Policy regarding this term is located at: LIHEAP: 340:20-1-11. […]
Confidentiality – DHS maintains the confidentiality of all applications, information, and records concerning any applicant or recipient in accordance with the Oklahoma Social Security Act, the Federal Social Security Act, and Section 183 of Title 56 of the Oklahoma State Statutes.
Case record – is an accumulation of material required to document a client’s eligibility for and receipt of benefits. The case record includes information in physical working and history records, all imaged documents, and all electronically maintained data associated with the same case number. For legal requirements and audit purposes, the Oklahoma Department of Human […]
The Imaging application (we call it WorkFlow) does NOT replace any other computer applications you currently use to process cases. It simply replaces the paper case file. Access the Imaging Training Manual.
Information to record in each applicable FACS tab of the Interview Notebook during an SNAP application or review interview or prior to taking action on an application or review includes: Case Information Tab: Describe the type of action being processed (EO, SEO, MCR, Change, etc.) Document interview date – include special circumstances (waived interviews) Document […]