Unclear Information in NON-Report Month

Guidance on Addressing Unclear Information

Resolving a Social Security Number (ENU) Discrepancy

Guidelines for ENU Discrepancy

Resolving a Prisoner Data Exchange (PRS) Discrepancy

The Prisoner Data Exchange (PRS) Discrepancy is a prisoner data match that indicates a household member is possibly incarcerated and therefore may no longer live in the residence. First attempt to verify the client’s imprisonment by viewing the Department of Corrections website, or the county jail website. Oklahoma Department of Corrections If any of these […]

Resolving a Date of Death (DOD) Discrepancy

Steps to take with Date of Death Data Discrepancy

Questionable Information

Questionable information – is information provided by the client that is inconsistent with previous statements made by the client, other information in the case record, or other information received by DHS.  This information must be resolved if it could affect the household’s eligibility to receive the benefit.  Policy regarding this term is located at: LIHEAP: 340:20-1-11. […]