Topic: Leadership
”Instills trust” is made up of 4 behaviors: keeps promises handles confidential information in a manner that is trustworthy speaks honestly with others models high ethical standards Perhaps the most important concern for a leader is developing an atmosphere of trust and safety. The word “trust” means “a firm belief in the reliability or truth […]
Delegating Responsibility has four skills: knows when to delegate and when to take personal responsibility; delegates the right job to people with capacity to learn and do the job; gives others authority to independently fulfill responsibilities; and empowers others to find creative solutions to problems Delegating responsibility is one of the key factors in developing […]
Successfully motivating others requires development of one’s “soft skills,” including the following awareness and abilities: An awareness of the motivational needs of others and the ability to respond to these needs by (1.) providing meaningful recognition for high quality work that is timely and accurate; (2.) showing sincere appreciation for extra effort; (3.) the ability […]
Cultivating Individual Talents requires these four mature leadership skill capabilities: patient, helpful, effective coaching skills; give your people access to training for skill development, professional growth; provide your people objective feedback on their strengths, and their needs to grow; maintain a timely schedule for progress reviews and follow-up activities Few managers realize the importance of […]
These are the characteristics of people who adjust well to circumstances: flexibility in dealing with people with diverse work styles; capability to be comfortable in a variety of circumstances; ability to respond constructively to setbacks; mindfulness to anticipate and plan for changing situations Adaptability is one of the essential characteristics of people who have “stress […]
The Office of Community and Faith Engagement is pleased to provide a Community Engagement Tool Box for your perusal. The Kansas Work Group for Community Health and Development has graciously given permission for OKDHS staff to utilize this tool. The Community Tool Box is a Creative Commons publication, so users are encouraged to share the […]
What is a Gemba Walk? In Lean Six Sigma, the term Gemba is used to describe visualizing and observing how work is done at the level of the worker. It is a Japanese word which means “the real place.” In an application sense, it means going into an office and watching a worker perform their […]
Having a SMART objective to discuss in a coaching conversation provides a useful focal point. It clarifies the overall purpose of a work-based coaching conversation, which is to improve or maintain performance. An objective is a written statement of intent. It clearly describes what measurable actions or tasks an individual, team or organization wants to […]
Questions managers should ask themselves while walking the Gemba Why is this process other than how you visualized it? What disrupts the work? Where could mistakes be made? What keeps those mistakes from being made? Is there a mechanism to cue the employee to the correct way or alert them that a mistake has been […]