LIHEAP Staff Responsibilities

AFS Handbook Information – Staff Responsibilities

Troubleshooting File Format Issues for Imaging

Sometimes we have a file that we can view, but it’s not in a format that will upload to imaging. Try to save it as a PDF if it’s a word document or a JPG if it’s an image/picture file. To save an image as JPG, use SAVE AS when downloading. Change the file type […]

How to Upload Documents to Workflow

Instructions regarding uploading documents to Workflow

UpdatedProcess for Clients with Legal Representation

Process for LTC applicants that have Legal Representation

Case Scan Report

Information and instructions on Case Scan Report

Organizational Strategies – Imaging

Just as manila file folders were once used to organize paperwork, the Subfolders in the Imaging system are a tool to organize your electronic files. Imaging allows you to create up to 10 subfolders. However, most experts agree that the more complex an organizational system is the more effort is required to maintain it. Below […]

Targeted Post Audits

A targeted case post audit is a way for supervisors to look at a specific area of concern to spot check our process in that area. This involves focusing only on a specific form, case element, or process that has been determined to be error prone, without having to review the entire case. For example, […]

TEFRA Packet

Link to TEFRA Packet PDF

What to Do When Case Record is in Another County/Office

If a county office receives a request for benefits / services or any change request on an existing case in which the receiving county is not the county of record, there is no need to request a case transfer from the previous resident county. The receiving county would teleprocess the case to a worker in […]