Topic: QC
Frequently Asked Questions Regarding QC
Case record – is an accumulation of material required to document a client’s eligibility for and receipt of benefits. The case record includes information in physical working and history records, all imaged documents, and all electronically maintained data associated with the same case number. For legal requirements and audit purposes, the Oklahoma Department of Human […]
What to cover when interviewing a client
Scanning to Onbase Continuing Best practice in Place: With Onbase, we have been able to obtain all the required documents needed to complete the negative reviews on many of the cases. It seems staff are doing a better job having the case information imported into the case record. When there were actual case files, there seemed […]
Use this procedure when dealing with a household who has refused to cooperate with a Quality Control (QC) review. When a household refuses to cooperate with a quality control (QC) review, QC notifies Adult and Family Services-SNAP Section (AFS-SNAP) of the household’s refusal to cooperate. AFS-SNAP personnel take action to close open SNAP benefits, case […]