Field Manager Process – Computer and Phone Outages

Instructions concerning phone/computer outages.

Phone Strategies

Phone Strategies

Remote Communication

Connecting from a distance Over the past year, many of you experienced the struggle of being supervised remotely. You may find yourself trying to not bother your supervisor, trying to “save up” questions, and balance your need for feedback with autonomy. It is a very different kind of working relationship from a traditional one. The […]

Why Customer Service is Important

Displaying quality customer service in every customer interaction will give customers the assurance that YOU CARE about the customer, their situation and the importance of the work you do. You are engaged in a career of service, where you can derive satisfaction from the many opportunities you have to help customers and their families. Possessing […]

Best Practices

Here are some best practices regarding various aspects of your work in AFS.