LIHEAP Hearing Request

Instructions regarding LIHEAP/ECAP

UpdatedImproper Payments Error Rate Process

Improper Payments Process

UpdatedHearing Responsibilities and Procedures

Fair Hearing responsibilities and procedures.

Field Manager Process – Investigations


Field Manager Process – Stolen / Missing State Property

Procedure for Stolen / Missing Property

UpdatedField Manager Process – Fraud

DHS employees may email OIG.REFERRAL MANAGEMENT UNIT to report client, vendor, or employee fraud. For further guidance see Office of Inspector General Sharepoint OIG Policy: OKDHS: 340:65-9-4 Refer to articles Child Care Subsidy: When to Make OIG Referrals and Making a Referral to the OIG | Quest ( Refer customers who wish to report fraud […]

Fleeing Felons

Summary regarding Fleeing Felons in SNAP Program.

How to Fill Out an OIG-1 Form

The OIG-1 form can be completed on the computer and then printed out. The form would then be sent to OIG along with any supporting documentation.

Fair Hearings and Overpayment Claims

Fair Hearing requests will often be sent to the county office of record for a case. If the overpayment being appealed was submitted / written by an employee at the county office, it is the responsibility of that employee (or another designated county office employee) to complete the hearing summary (Form 13MP002E, H-1-A) and represent […]

Disqualifications and Monetary Penalties

An important part of the claim establishment process is determining who is at fault. A claim is either the result of a DHS or household error. A household error claim may occur unintentionally through an honest mistake, or intentionally through misrepresentation of facts or fraud. SNAP and TANF household errors with fraudulent intent are called […]