Topic: Customer Service
QUIZ Integrity Self-Assessment
A Home Visit is an effective tool for social service specialists in determining eligibility, completing interviews, and assessing the needs of the family. Whether mandated by policy or requested by the household, a home visit allows workers to better serve and communicate with our most vulnerable of clients. Linked below is the Home Visit Training […]
Your behavior is the greatest method of displaying professionalism. Actions speak louder than words. You should focus on the following professional behaviors: Speak honestly and with kindness. You should always think before speaking. Be polite, courteous, and respectful of others. Avoid gossip. This can strain relationships and is difficult to reverse. Maintain ethical behavior at […]
Attitude Your attitude and mind-set are keys to being professional and can determine your behavior and even your presentation of material. To maintain a professional attitude, you should: Present a respectful demeanor when dealing with all individuals, whether client or coworker. Stay positive. Negativity can be contagious and affect an entire team. Commit to excellence […]
Appearance How you appear to others directly impacts the first impression you give and helps to establish credibility. To present the best image and make the most of a first impression, you should: Dress appropriately for the situation. This will positively affect your attitude. Keep desk and interview rooms orderly and ready for visitors at […]
Professionalism is defined as the skill, qualities, and good judgment that is expected from an individual who is trained to do a job well.
“I” stands for initiative. Take the initiative to do the right thing even when no one else will know. “N” stands for nurturing. Nurture others through the quality of your actions even when no one else will know. “T” stands for teamwork. Teamwork is service before self even when no one else will know. “E” […]
A Home Visit is an effective tool for social service specialists in determining eligibility, completing interviews, and assessing the needs of the family. Whether mandated by policy or requested by the household, a home visit allows workers to better serve and communicate with our most vulnerable of clients. Linked below is the Home Visit Guide […]