UpdatedVerified Upon Receipt

This article will explain the meaning of “Verified Upon Receipt.”

Changes: Best Practices to Avoid Invalid Negative Case Actions

Scanning to Onbase Continuing Best practice in Place: With Onbase, we have been able to obtain all the required documents needed to complete the negative reviews on many of the cases. It seems staff are doing a better job having the case information imported into the case record. When there were actual case files, there seemed […]

UpdatedEligibility: ADM-92 to Request Verification

Follow these steps to use the ADM-92 form to request verification From the FACS Toolbar, click the “Generate Forms” icon. Select the “ADM-92” option, and click Generate Forms. Click the “Select” button to select the appropriate household member to request verification from, and click OK. Click in the check box beneath “PROVIDE PROOF OF ITEM(S) […]

UpdatedBest Practices

Keep these ideas in mind to create the best case notes possible.

UpdatedWhy Case Notes are Important

Good case notes are their own reward.

SNAP

Information to record in each applicable FACS tab of the Interview Notebook during an SNAP application or review interview or prior to taking action on an application or review includes: Case Information Tab: Describe the type of action being processed (EO, SEO, MCR, Change, etc.) Document interview date – include special circumstances (waived interviews) Document […]

How To Print a Case Note

The Print function allows you to print case notes using a date range. NOTE: If you select ALL you will print every case note! You may want to narrow your print parameters by using the following steps. In the Case Notes window, select the category of the Note Type you wish to print. Select how […]