IMS | Quest | Page 2

How to Supplement or Retro-Certify Cases using FSLB Transaction

Last Updated August 21, 2025

Instructions regarding using the FSLB Transaction

Subject: SNAP Topics: agency error, EC Screen, FLSB, FLSB Transaction, IMS, offsetting claims, reference, retro-certification, Retro-Certifying cases, supplement, supplementing cases

How to Search for a Member Record

Last Updated August 30, 2021

How to Search for a Member Record by IMS Case Number

Subject: Harmony Topics: Advanced Search, case number, Harmony, IMS, Member Record, Search, Search member record

Harmony Procedures – New Application Nursing Facility (NF)

Last Updated November 25, 2025

Explanation of Harmony Procedures for a NEW application (NF)

Subject: Applications & Tools, Harmony Topics: Application, Financially Eligible, gatekeeper, Harmony, Harmony referral form, IMS, incomplete documentation, medical documentation, new application, NF, nursing facility, Nursing Home, Online Application, PS1B

How to Read 105 Screens

Last Updated June 18, 2024

Instructions regarding 105 Screens and LIHEAP / ECAP Information

Subject: IMS, LIHEAP / ECAP Topics: 105 Screen, 105cq, 105eq, 105hq, action, Application, Authorization, closed, Denied, ECAP, IMS, IMS screen, LIHEAP, reason, supplier, utility provider

TR Transaction

Last Updated October 8, 2020

Instructions regarding TR Transaction in IMS for Case Transfers and Address Changes

Subject: IMS Topics: Address Change, case assignment, Case transfer, county office, IMS, supervisor, TR Transaction, update address

How to Check the Status of LIHEAP Application

Last Updated June 6, 2024

Instructions on checking the status of LIHEAP Applications.

Subject: LIHEAP / ECAP Topics: Case Notes, DiscImage, ECAP, IMS, LIHEAP, LIHEAP application, LIHEAP category, Notice, Summer Cooling, Winter Heating, Workflow

Tribal LIHEAP Inquiries

Last Updated June 6, 2024

Instructions to Check for LIHEAP Benefits

Subject: LIHEAP / ECAP, Programs Topics: BN screen, BNX Screen, direct payment, ECAP, Emergency, IMS, LIHEAP, Payment, Summer Cooling, supplier, Tribal Inquiries, Winter Heating

TI Transaction – Absent Parent Information

Last Updated June 19, 2019

Information regarding the TI Transaction in IMS. Absent Parent Information

Subject: IMS Topics: absent parent, Absent Parent Information, Assignment of Child Support, Child Support Cooperation, EIL Transaction, family group number, IMS, Non-custodial Parent, TI Transaction

EIL Transaction – Absent Parent List

Last Updated June 19, 2019

Information regarding EIL Transaction in IMS. Absent Parent List

Subject: IMS Topics: Absent Parent List, AP Code, Child Person Number, EIL Transaction, family group number, IMS, Legal Status

How to Retro-Certify a Case using FSSR

Last Updated December 2, 2025

Retro-Certifying SNAP using FSSR transaction in IMS.

Subject: SNAP Topics: ECHL, FSSR, FSSR Transaction, IMS, prior months, retro-certification, SNAP, supplement

Quest Information ONline

Topic: IMS