Supplementing Cases

There will be times that a reported change will affect a household’s eligibility or SNAP benefit amount. If the change causes a household’s SNAP amount to increase, sometimes it is necessary to supplement their benefits, for the month the change occurred. Supplements are issued to ensure each eligible household receives the correct amount of benefit […]

Timeliness

How Timeliness is Calculated for Child Care An application for child care must be completed within two working days once the interview is completed and all needed verification to determine eligibility has been received. Timeliness is tracked and reported for each individual child care authorization. For child care certifications, the computer system compares the authorization […]

Imaging

The Imaging application (we call it WorkFlow) does NOT replace any other computer applications you currently use to process cases. It simply replaces the paper case file. Access the Imaging Training Manual.

UpdatedVerified Upon Receipt

This article will explain the meaning of “Verified Upon Receipt.”

UpdatedFDeny Steps

How and when to use the FDeny process The FDeny screen has two main functions: FDeny 59 is used to send a notice of missed interview to the client and to automatically deny the application on the 30th day if the interview is not completed. FDeny 45 automatically denies an application when all requested verification […]