Best Practices

Keep these key ideas in mind as you use IMS.

Voter Registration Application

During a face-to-face encounter with a client, you should always have a Voter Registration Application available to give the client, as well as a DHS pre-addressed, postage paid envelope. Give the client the envelope if they want to complete the Voter Registration Application at home. You must give the client the entire Voter Registration Application, […]

UpdatedQualifying Events

**Voter registration must be offered every time a client has a qualifying event**  **Voter registration must be offered no matter the amount of time that has passed since the last qualifying event. ** What are qualifying events? Qualifying events include: Applying for new AFS benefits or a SNAP certification renewal not initiated through OKDHSLive! A […]

UpdatedBest Practices

Keep these ideas in mind when offering voter registration to customers

UpdatedOut of State Inquiry Process for All Programs

Out of State Inquiry Examples

Income Verification Sources

Identify Sources/Documents used to verify Income

Address Confidentiality Programs (ACP)

Address Confidentiality Programs were created to protect victims of stalking, domestic violence, sexual assault, and other crimes.

IMS Overview

IMS – Information Management System

OIG Overview

Oversees and preserves the integrity of DHS programs and services

WORK – EU Exemptions

What is the purpose of the EU exemption? The EU exemption exempts the parent from all TANF Work activities to allow for parental bonding and medical recovery for the birth mother. Please Note: The EU exemption has a lifetime limit that cannot exceed 12 months! Who is eligible for the EU exemption? A single custodial […]