The Importance of Questions

Despite popular opinion, leadership is not about knowing all the answers. It is about knowing what questions to ask and carefully listening to those answers.

Collaborative Coaching Overview

AFS is emphasizing Collaborative Coaching for the continuous growth, encouragement, and development of employees.

ABAWD: Coding

Explanation of ABAWD Codes.

ABAWD: Notice of 3rd K Month

ABAWD status should be checked at every certification and renewal for every member of the household.

ABAWD: Overview

Overview of ABAWD (Able Bodied Adults Without Dependents)

UpdatedCase Notes Overview

Each case you work on has its own unique story.

UpdatedBest Practices

Keep these ideas in mind to create the best case notes possible.

UpdatedWhy Case Notes are Important

Good case notes are their own reward.

SNAP

Information to record in each applicable FACS tab of the Interview Notebook during an SNAP application or review interview or prior to taking action on an application or review includes: Case Information Tab: Describe the type of action being processed (EO, SEO, MCR, Change, etc.) Document interview date – include special circumstances (waived interviews) Document […]

TANF

Complete and accurate case notes are important whenever you take action on a case or speak with a client. The information below provides important items to document in case notes that are specific to the Temporary Assistance for Needy Families (TANF) program. New Application/Review Document the application date Record the interview date Substance Abuse Screening […]