Topic: Case Notes
Steps to handling earned income.
The time may come when it helps to know the worker who took a certain action on a case or who left a particular case note in FACS. Perhaps you’re working on the same case or a related case and need to call or e-mail the worker directly to find out more information. If you’re […]
Beginning October 1, 2016, all applicants for the Child Care Subsidy program cannot have resources that exceed $1,000,000. This policy change is in response to changes in federal law. Workers must ask all child care applicants if they have resources that exceed $1,000,000 and document the client’s response in FACS case notes. Resources include but […]
Questionable information – is information provided by the client that is inconsistent with previous statements made by the client, other information in the case record, or other information received by DHS. This information must be resolved if it could affect the household’s eligibility to receive the benefit. Policy regarding this term is located at: LIHEAP: 340:20-1-11. […]
Case record – is an accumulation of material required to document a client’s eligibility for and receipt of benefits. The case record includes information in physical working and history records, all imaged documents, and all electronically maintained data associated with the same case number. For legal requirements and audit purposes, the Oklahoma Department of Human […]
FACS (Family Assistance and Client Services) is the software used by staff to update Adult and Family Services case information.
There will be times that a reported change will affect a household’s eligibility or SNAP benefit amount. If the change causes a household’s SNAP amount to increase, sometimes it is necessary to supplement their benefits, for the month the change occurred. Supplements are issued to ensure each eligible household receives the correct amount of benefit […]
Systems and the SNAP unit have developed a procedure for correcting the benefit issuance amount and benefit reporting status of cases when an error is made at certification or renewal. If the SNAP benefits of a case have been certified as a benefit reporter but should not be a benefit reporter. Example: if the ABAWD […]
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