Topic: Collaborative Coaching
Although traditionally done in person, Gemba Walks can be done virtually through careful planning and by taking advantage of technology. In fact, a Virtual Gemba Walk may be more beneficial than one done in person. This is because the coach is only observing the process or work being completed instead of focusing on the person […]
Work-Related Barriers Some things that hinder empathy are related to… Lack of Experience: New employees sometimes don’t have the work experience it takes to be empathetic; and Other workers sometimes don’t have the life experience it takes to be empathetic. Lack of Knowledge: Some workers don’t know how to act on their empathy. Work-Related Solutions […]
Rewarding Empathy
A communication pattern in which the person sends the same message on both verbal and nonverbal levels.
Earned income: Wages and Salaries refer to those monies earned by an individual through the receipt of wages, salary, commission or profit from activities in which the individual is engaged as an employee. The Gemba Card provides a helpful path to follow for obtaining accurate and complete earned income information and documentation, calculating income and […]
What is a Gemba Walk? In Lean Six Sigma, the term Gemba is used to describe visualizing and observing how work is done at the level of the worker. It is a Japanese word which means “the real place.” In an application sense, it means going into an office and watching a worker perform their […]
“Customer Service” refers to how we relate to each other daily. Our customers are external (e.g., clients) and internal (e.g.,employees). It is important that we respond to our customers with professionalism, compassion and integrity. It is also important that employees, clients and work places are free from harm or danger. Safety is everyone’s business and […]
Having a SMART objective to discuss in a coaching conversation provides a useful focal point. It clarifies the overall purpose of a work-based coaching conversation, which is to improve or maintain performance. An objective is a written statement of intent. It clearly describes what measurable actions or tasks an individual, team or organization wants to […]
Questions managers should ask themselves while walking the Gemba Why is this process other than how you visualized it? What disrupts the work? Where could mistakes be made? What keeps those mistakes from being made? Is there a mechanism to cue the employee to the correct way or alert them that a mistake has been […]