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Obtain the edit number via the G3 transaction. In IMS, type G3 <space> Case Number Edit Numbers start with the prefix PSE In IMS Type M <space> Edit Number, then press enter The Extended Edit Text usually gives more specifics about which blocks to update in FACS, as in the example below.Some Extended Error texts […]
An EBTU transaction allows the county staff to enter information for alternate EBT cardholders for SNAP, Child Care, Foster Parent Child Care, or any combination of these. Once this screen is completed, an EBT Card can be printed for the authorized representative. To access the screen: Login to IMS Clear the screen Type ebtu (space) […]
Referrals can be submitted to the Office of Inspector General (OIG) by the following methods: Please include the client’s name and case number, a brief explanation of why you are sending the case to OIG and attach any supporting documents. If you are a DHS Employee: E-mail referral to OIG Referral Management Unit Note: An […]
When to Make a Referral Before making a fraud complaint to the Office of Inspector General (OIG), ask yourself the following questions: Is there “reasonable suspicion” that a crime has occurred? If you believe there is, state your basis for reasonable suspicion on the 19MP001E (OIG-1) and include what law or policy you believe has […]
Steps to determine amounts of missing pay verification
How to conduct an xmail transaction In IMS, type xmail. Enter the address into the xmail screen as shown. Press the enter key after the complete address is entered. The second page will display a list of cases by case numbers that are associated with that address. ST stands for the current status of the […]
When a worker determines that there has been an overpayment on a case, an overpayment memo must be emailed to the Benefits Integrity and Recovery Section (BIRS) at overpayments@okdhs.org. For a SNAP overpayment, please provide the following information, if applicable: Client name and case number Time frame of the overpayment Date case was corrected Discovery […]
The following information should be sent to the Benefit Integrity and Recovery Section (BIRS) in the form of a memo or by e-mail to: overpayments@okdhs.org. Client name and case number Time frame of the overpayment Date case was corrected Discovery date – the discovery date is the date the agency first became aware of the […]
An EBT-4 is a form to make payment adjustments to providers when incorrect case information is transmitted to EPPIC and the provider is paid incorrectly. This is a form to be completed by staff – not providers or customers. The following would be reasons to submit an EBT-4: Copay correction for a prior month/s Unit […]