Why Customer Service is Important

Displaying quality customer service in every customer interaction will give customers the assurance that YOU CARE about the customer, their situation and the importance of the work you do. You are engaged in a career of service, where you can derive satisfaction from the many opportunities you have to help customers and their families. Possessing […]

Best Practices

Here are some best practices regarding various aspects of your work in AFS.

Task Management – Works Efficiently

Working Efficiently requires at least 4 key behaviors: apply current technology in practical ways to maximize efficiency; make wise use of outside resources; have a bias for timely action, and avoid procrastination; set priorities and approach assignments according the order of priority Working efficiently does not occur in a vacuum. Although efficiency starts with the […]

Resource – Mineral Rights – How to Determine Value Quick Reference Guide

To provide a consistent valuation method in situation where the client is unable to provide a value.

Community Tool Box

The Office of Community and Faith Engagement is pleased to provide a Community Engagement Tool Box for your perusal. The Kansas Work Group for Community Health and Development has graciously given permission for OKDHS staff to utilize this tool. The Community Tool Box is a Creative Commons publication, so users are encouraged to share the […]

Home Property Forms

MA-10, FSS-ML-1

TEFRA Application and Criteria

The procedure for TEFRA applications

Spousal Impoverishment

When the LTC applicant has a Spouse The intent of this policy is to ensure the community spouse (CS) avoids being left with nothing. Income is determined separately for an individual and his/her spouse for ADvantage, Nursing Home Care and Home Community Base Waiver/Intellectually Disabled (HCBW/ID) services. If the CS’s monthly gross income is less […]

Third-Party Liability (TPL)

Medicaid applicants must disclose to OHCA any resources available to pay for care. This includes private insurance, government benefits (such as Medicare, CHAMPUS or TriCare) and worker’s compensation. All disclosed insurance policies must be entered on the TPL tab in FACS, except for Medicare which should not be entered but should be noted in FACS case […]